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F.A.Q

How Does It Work?

 

All documents will be signed electronically. 

The signer submits their identification along with the unsigned documents for notarization to us via booking document upload.  

Once received, we will send out an appointment link to connect to the signer(s) using an audio and video platform where our notary can see and hear the signer.  

Each signer will have to undergo an online security screening. This screening will prompt each signer to upload his or her identification, recent photo, answer four (4) security questions in under two minutes and adopt an electronic signature.

Once connected to the notary, the signer will be asked a few questions in accordance with Florida Law and sign the documents electronically.  

Once signed, all documents will be emailed to the signer directly after the signing.

What are the requirements?

 

The following is required to use the remote notary platform, for both the notary and the participants.  If the requirements cannot be met, then the remote notarial act cannot be completed.

  • The browser must be one of the following.

    • Windows or Android – Google Chrome

    • Windows – Firefox

    • Mac or iPad – Latest Safari 11 or above

    • IPad must be IOS version 11 or higher with Safari version 11 or higher.  It will not work on any other IOS versions.

  • A camera and microphone on the device that is accessible by the browser.

  • Permission for the browser to access the camera and microphone.

  • Each signer MUST have their own device.

  • The Notary must also vet the signers beforehand to make sure they can pass the ID verification if not personally known to them.

  • Internet and Wi-Fi

    • High-speed Internet access is a must for everyone, and anything but a high-speed uninterrupted connection could have adverse effects on both the ID verification and webcam.

    • A consistent high-speed internet connection.  If it is not consistent, which in most cases may go unnoticed it will affect the overall service.

    • Properly configured Wi-Fi with strong strength and fast connectivity.  The user’s Wi-Fi is the one area where it may fail the most as a minimum of 350kb second is required per stream, and with an improper Wi-Fi it is hard to achieve 350kb even though your broadband connection may be high.

ID Requirements

 

You must physically present a valid I.D.

Acceptable Forms of ID:

  • State-issued driver’s license

  • State-issued identification card

  • U.S. passport issued by the U.S. Department of State

  • U.S. military ID

  • State, county and local government IDs

  • Permanent resident card, or “green card,” issued by the U.S. Citizenship and Immigration Services

  • Foreign passport

  • Driver’s license officially issued in Mexico or Canada

  • Digital driver’s license

  • ID deemed acceptable to the U.S. Department of Homeland Security

  • Inmate ID issued by the State Department of Corrections or Federal Bureau of Prisons, if the inmate is in state or federal custody

  • Inmate ID issued by a county sheriff, if the inmate is in the custody of the county sheriff*

Credible Witness

  • The person must be known to both the Notary and the signer of the document.

Personal Knowledge

  • No identification is necessary if personally known by the Notary

E-SIGN AND CLOSE

E-Sign and Close is an online notarization platform that offers document notarization and signing agent services in the United States for verified notaries and customers.

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Legal Disclaimer:
E-Sign and Close is not a law firm. We cannot, by law, provide legal advice. We provide resources to make the Remote Online Notarization possible and the associated process clearer & easy to understand. Please consult your attorneys, advisors or document recipients for acceptance of RON information and/or other legal questions.

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